Fair & Lovely : Chand ka Tukda

Brand : Fair & Lovely
Company : HLL
Agency: Lowe


Fair & Lovely ( FAL) is the brand that revolutionized the Indian Skin care industry. This brand is World's first and largest Fairness cream brand with a presence in 40 countries and a value of around Rs. 6 billion

Indian skin care market was dominated by conventional beauty care products like Bezan,Multani Mitti etc. FAL changed all that. Launched in 1975, FAL is the product born in the Unilever research center. In 1988 the brand went international. FAL commands a market share of over 70% in the Rs 1000 crore fairness market in India.

FAL virtually created and owned this category for long. In the fairness market, FAL enjoyed monopoly till Cavin Kare entered this lucrative segment with Fairever. The success of Fairever prompted many players like Godrej to tap the market.

FAL sustained the pressure from the competitor by careful branding and new product launches. The brand never failed to emulate and learn from the competitor .When Fairever launched the ayurvedic variant, FAL launched a much better variant. Then came the competition from Ozone Ayurvedics with their brand No Marks trying to carve a niche. HLL countered with FAL Antimarks and launched a controversial comparative ad that took the steam out of No Marks.

When Fair ever launched the soap, FAL also responded with soap. FAL never allowed the competitors to gain an upper hand in the market which it created.

FAL achieved such tremendous success because of careful branding and ad campaigns. Initially HLL to do some ugly talking about fairness. Some of the ads were controversial because of gender inequality and stuff like that. It was necessary at that period because the category was new and the brand should first talk about the need to be fairer.

Now the brand has laddered up to more aspirational values like "Transformation of Women" The insight is that the transformation will be more than skin deep. The ads showing a girl achieving the ambition of being a cricket commentator ( a male bastion) were very much effective in connecting with the TG.

HLL has also extended the brand to more aspirational values by launching Fair& Lovely foundation that works for Women Empowerment achievement and Transformation which are the qualities for which FAL stands for.

FAL have also launched a premium subbrand Perfect Radiance to tap the premium segment of the market.

Fair & Lovely was able to dominate the fairness market because of careful marketing and is a showcase of the marketing genius of HLL.

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Palmolive : Palmolive Da Jawab Nahin

Brand : Palmolive
Company: Colgate
Agency : Rediffusion

Palmolive is one of the oldest brands in the country. It was launched in India in 1937. Owned by Colgate- Palmolive ltd, the origin of this soap dates back to 1898 . BJ Johnson company, owned by a person known as Caleb Johnson introduced a soap made from Palm and olive called as Palmolive. The soap was such a huge success that the company changed the name to Palmolive in 1917. It merged with another soap making company Peet Brothers to become Palmolive Peet. It later merged with Colgate in 1928.

Palmolive in India did not have a success story to boast about. Colgate marketed its personal care products like soaps , shampoo and shaving preparation products under the Palmolive brand name.

Palmolive was a reluctant brand which was never a serious player in the Indian personal care market. Although the brand comes from one of the most respected FMCG companies in the world, it never fully realised the potential.

Palmolive soaps were of high quality and competed in the premium segment of the soap market. The cream soap and the nice fragrance were a hit during the eighties and nineties. But some where the brand lost its way. Palmolive was not able to create a meaningful differentiation in the crowded soap category. Facing stiff competition, the brand shed the premium image and went after price discounts and freebies.

Compared to the soaps , Palmolive shaving cream fared well. In the 150 crore shaving preparation market , Palmolive had a share of 21%. Palmolive earlier used Kapil to endorse the shaving cream and the baseline " Palmolive da jawab nahin" is still famous. In the shaving cream market also , the brand is languishing because of lack of support from the company. The shaving preparation category is more functional oriented where what matters most is the product performance. The category is witnessing a sea change with the customer preference shifting from cream to gel and foam. At present, the category is dominated by Gillette.

Of late Colgate is now focusing on personal care with a series of product launches. In 2003 Palmolive launched Aroma variant with extracts from Orchid and jasmine. The product has been well received. In 2004 Palmolive launched a shower gel variant which is a new category . The product is promoted along the baseline " Ignite your senses".

I have been researching this brand but there is very less data available with regard to the campaigns and launches which shows that there is nothing much to write about this . Well for a marketer it is the most pitiable situation when nothing can be written about the brand: be it good or bad.

Palmolive is a brand that is trying to revive itself. But for that the brand should decide on what it want to be? May be the answer is with the customer.

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Parachute : Branding a commodity.

Brand : Parachute
Company: Marico
Agency:Ambience Publicis

This is a success story of branding of a commodity. Hair oils and its use are deeply ingrained in to the Indian Psyche. This is a 1500 crore industry which is dominated by unbranded oils. The branded category accounts to around 600 crore. The majority of the hair oil segment is occupied by Coconut oil.

This is a market that have very low entry barrier and that is the reason why the market is dominated by unbranded oils. Marico in early 1990's made a bold step in launching a brand in this segment. Paracute manufactured by Bombay Oil Mills was acquired by Marico in 1990's. Marico was a sister concern of Bombay Oil Mills.

Parachute is the market leader in the branded hair oil market with a market share of around 53%. Marico has positioned Parachute in the platform of purity. This focus on purity clearly differentiated the product from the rest of the unbranded oils .The purity was reinforced by careful packaging and communication. The brand was established emphasising Caring and Mother - Daughter relationship.Parachute knew the pulse of the urban market and emphasised that the oil is non greasy and prompted the TG to experience the brand

During the early 2000's the market witnessed a shift. Marico found that the market for hair oil is degrowing, because the consumer preferences are changing. The youth now didnt want to have Oil - on- their hair look. This prompted Marico to look into the Value Added hair Oil market which was dominated by Dabur Vatika. Parchute's mother brand was also facing competition from Nihar of HLL stable.

Marico decided to depend less on the basic Parchute oil and we saw a series of new product launches. Marico launched Parachute with jasmine fragrance which was well received by the market. Also came Parachute Advansed and Parachute Sampoorna. Parachute Advansed account is with McCann while others are handled by Ambience.

2005 saw a Bold ( or foolish) step from Marico . We saw the launch of Parachute Aftershower hair cream. This is the first non oil product from Parachute . Marico roped in Yuvraj as the brand ambassador . The product is positioned as a Non sticky and with Zingy perfume. The product is launched with the base line " style on every day".

People in Marico and Ambience are better marketing minds than me. But I have doubts about this brand extention. Parachute has been a category leader & almost generic to coconut hair oil. Extending this brand to men's toiletories seem totally out of box or should I say out of mind?
As one of my readers pointed out " there are many financial pressures that outsiders cannot understand" . I do agree to that also.

But when a brand known for its coconut oil, targeted at women and positioned along the mother - daughter relationship, extends it to a men's category, will it survive?

Will men accept a feminine brand? If Marico advertises Parachute for men, will women accept that brand?

Then what is parachute? a coconut oil, after shower for men ? hair oil?
The price is attractive , so men may buy it.
I am confused.......... Am I a target consumer?

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Pond's : As beautiful as you want to be !

Brand : Pond's
Company : HLL
Agency : O&M


Pond's range of products were in India from as early as 1947 . This is a brand that has celebrated Women's courage and personality. A brand that has tried to evolve with the changing persona of Indian Women.

Theron T Pond, a Pharmacist from Newyork introduced " Pond's Golden Treasure" in 1846. It was a Witch-hazel based wonder product. In 1914, Pond's introduced the cold cream and vanishing cream and that moment marked the brand's evolution to a beauty icon.

In 1955, Pond's merged with another company Chesebrough. In 1987, Unilever purchased the brand from Chesebrough- Pond's.

Pond's is a brand that has been carefully nurtured by HLL. Till 1980's Pond's were a household name in talcum powders. Later the talcum powder faced competition from other categories, we call it as boundary blurring. Hence Pond's had to enter to different categories in the cosmetic market. Pond's have a market share of around 65% in the 600 crore Indian talcum powder market. Subsequently Pond's also became a generic name in the Winter care market. Pond's brand was known more during the nineties for its cold cream.

HLL decided that the brand have potential to grow in the cosmetics market. So Pond's was positioned as an all purpose skincare brand. The Indian cosmetics market is estimated to be around 1850 crore and in that the skin care market is estimated to be around 1300 crores.

In a survey on customers by AC Nielsen ORG Marg in 2003 , Pond's were among the most trusted brands in India. It was not by accident. Pond's had certain qualities that created a trust among the users of the brand. Pond's is known for

consistent Quality
Constantly Improving &
Changing with times.

I feel that all brands should have these qualities to succeed in the market.
Pond's knew the pulse of the market which made it a top brand in the cosmetic industry.
Pond's is targeting at the premium skin care market in India which is estimated to be around 325 crore. Currently Pond's is also aiming at the super premium segment and the launch of super premium range is expected in first quarter of 2006.

The target group that Pond's is aiming are the ladies above 30yrs of age. It is trying to capture the skin care needs with anti- ageing ,skin rejuvenation and anti- wrinkle products. Currently this segment is dominated by Revlon and other foreign brands.

Pond's uses the baseline " As beautiful as you want to be " I consider it as one of the best baselines currently on air. It tries to redefine beauty as something more than superficial. The baseline of Pond's cold cream " Googly Woogly Woosh" does not convey any meaning but the ads are lovely.

I have serious reservations of other ads of Pond's but I hope it appeals to the target market.

Pond's is a brand that is not complacent. In the talcum Powder category , Pond's have many variants like Dream Flower, Sandal, Prickly Heat ,and recently relaunched Magic. This has ensured that the leadership position remains intact.

Pond's is a brand for " Well grounded, self assured, and confident " women. HLL have used campaigns and events ( the prestigious Pond's Femina Miss India) to create and capture the beautiful moments in the life of the Indian Women.

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Close Up : Kya Ap CloseUp Karthe hain?

Brand : Close Up
Company: HLL
Agency:O&M

CloseUp is the original youth brand in Indian toothpastes. Launched in 1975, this brand is the first gel toothpaste aiming at the youth segment. HLL through CloseUp have created and owned a segment for itself.
The 2200 crore toothpaste market that was dominated by Colgate Dental Cream needed some competition and Hll used CloseUp effectively to fight the market leader.CloseUp was a disruptive brand that changed the structure of toothpaste market in India. With the red colour and smart advertising , it forced the market leader to change its strategy and launch a gel variant.
The customer insight was that people are conscious about their breath and want to get close with each other with confidence. Based on this insight the brand was positioned on the Fresh Breath platform . The campaign was executed showing "Happy couples having fun together". Even film Theatres had corners called as "Close Up Corners". The brand had the aspirational persona in it. Close Up have used films and filmi songs to appeal to the Indian youth. Close Up was the first brand to introduce the " Self Check" of breath. The famous " HA HA" was the idea of Close Up introduced in year 1987.

In 2004 Close Up again was relaunched. During that period, the fight between Pepsodent and Colgate was hotting up. Both of these brands were owning the oral care platform and CloseUp 's share was coming down. Close Up found that its mono-attribute focus is losing the sheen .Hll relaunched CloseUp With Vitamin and Flouride . Thus CloseUp offered more than Fresh Breath it also offered Oral Care.

Close Up launched lot of variants that bombed in the market. The variants like Oxy fresh and Eucalyptus Blue failed in the market. HLL decided that only the Lemon variant will continue. The reason behind the failure of variant is because Close Up is a Sensorial brand. And in such kind of brands, variants will not work. In categories which are more rational, variants will work.

Colgate have given a run for money for Close Up with their gel variant. The "Talk To Me" campaign was a run away success. Colgate failed to capitalise on that campaign- that is another issue. But the gel variant took the breath out of Close Up.

Close Up had to reinvent to keep the category that it created. The account was shifted from JWT to O&M. Now the mother brand is focusing on three attributes : Fresh breath, White Teeth and Strong Teeth.

O&M have brought out a campaign " Kya aap Close Up Karthe Hain" which was perceived as "cool" among the market.

The recent campaign which aims at positioning on the "Smile " factor is a damp squib, the campaign is poorly executed and treats the target market as a bunch of adolescents who will do any thing to attract the opposite sex. Indians never was bothered about the way they look, let alone how their teeth look like. That is why 33% of urban market is not using tooth pastes and 67% of rural still use the traditional way of brushing teeth like neem sticks. So when the ad shows that a young person being conscious about their teeth, it does not click.( my opinion). I guess the agency have run out of ideas.

This is a brand that have created a category for itself. It will be sad if it cannot dominate that category. But that is what marketing is all about " survival of the smartest".

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Pears : Pure and Gentle

Brand : Pears
Company : HLL
Agency : Mcann Erickson


Pears is one of the oldest soap brand in the world. Launched in India in 1902, the brand commands a unique position in the mind of the people. There is still virtually no competition for the brand in its segment.

Pears is unique from other ordinary soaps in that the glycerin is retained in the soap. Pears is famous for the transparency and company shows it as the sign of purity. The soap is mellowed under controlled condition and is individually polished and packed in cartons. The traditional Pears is amber coloured and there are two variants.

Pears originally was born in London in 1789. The makers of the soap were A&F Pears London owned by Andrew Pears and Thomas J Barratt( who is considered by some as a pioneer of advertising). They developed the 3 point strategy in promoting pears 1. Spot the gap in the market 2.Develop the product to fill the gap 3. Convince as many to buy the product. These three points are still valid in contemporary marketing. Even during that period, the product was promoted by smart advertising. The makers, co-opting with John Everett 's painting "Bubbles", blurred lines between ads and Art. They even came out with controversial ads at that time to promote the brand.

In 1917 Levers acquired the brand. In India Pears targets the premium segment of the market. Although the brand has a legacy, it is lagging behind Dettol in the category with a market share of around 4-5% in the segment and less than 1% in the overall soap market.

HLL has tried to strengthen the brand with two variants : Blue for Germ fighting and Green for Oil Control.

Of late , the brand is facing competition from Doy Aloe vera which offers similar quality at a reasonable price.

Hll has always supported the brand with careful advertising. The brand is promoted with the positoning as a Pure and Gentle soap. The transparency of the soap acts as the visual cue for purity and the glycerin content as the sign for gentleness. Pears commercials highlight the virtue of the soap using Mother and Child as the central theme . "Pears Mother" is used as the central character to appeal to the emotions of the target market.

Although this brand has been carefully nurtured, the brand remains a niche player in the soap segment.

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Old spice : Death of an Icon?

Brand : Old Spice
Company : Menzes cosmetics
Agency : Percept

This brand which is originally owned by P&G is a sad story of an Icon killed by apathy. Old spice is an international brand launched in India in 1969.
The first Old Spice product was called Early American Old Spice for women . It was introduced in 1937. In 1938, Old Spice for men were launched. Old Spice was manufactured by Shulton Co owned by William Schultz. Schultz developed Old Spice along the Colonial theme. Hence the nautical theme was chosen and Sailing ship especially Colonial Sailing ship was used the trademark. The Original ships that were used was Grand Turk and Friendship.

In 1990 P&G purchased the Brand from Shulton. The old ship was replaced by Sail boat/ Yatch in 1992.

In India from 1937 to 1993, the Old Spice was manufactured and marketed by Menzes Cosmetics Goa. Then P&G took over the brand and in 2001 again the brand was given back to Menzes cosmetics. In between the brand was licensed to Marico Industries but later the agreement was terminated.

Old Spice was generic name for After shaves in India. The cool Cologne and Lime fragrance was a run away success and the trade mark of the ship was unique. I still remember in 1990's trying desperately to find out collectible like lockets/ keychains .

Old Spice was positioned as a masculine brand with the baseline " mark of a man'. The advertisement was catchy with international models and thrilling themes.

But then something happened. The brand was put in the back burner. There was no marketing activity about the brand. No ads, No product launches, slowly the brand faded out of memory. Since there is no activity, the growth of the brand stopped and death of an Icon happened.

Still there are no successful Aftershave brands in Indian Market that can command the status of Old Spice of yester years. Old Spice had the potential to be an Icon. The brand was well known, the quality was good and there was some thing special about Old Spice and the Sail ship.

Now since the brand is back with the company that has launched it, let us hope that the brand revives itself. The void is still there. Neither Axe nor Gillette has the legacy of Old Spice.

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Set Wet : A cool cool brand

Brand : Set Wet
Company : Paras Pharma

When I first saw the ad of Set Wet hair styling gel, I thought it was an international brand. Then the little" P" at the side of the screen revealed that the brand is from Paras Pharma. Paras is a company that dares to experiment and a smart marketer. Paras clearly identifies unmet needs and satisfies them effectively. Take the case of Moov and Itch guard, the successful brands from Paras which are leaders in their respective niches.

Set Wet is such a bold step . The brand which has already made people look up with its smart advertising aims to establish it self in the Rs400 crore male grooming market which is growing at a fast pace. The fact that 15-34 year old males are now earning big money ( thanks to IT and ITES), it is a market no marketer can discard.

Except for Gillette and HLL & Sara Lee ,there are no serious players in the male grooming market. Gillette while dominates the shaving products market, HLL created and owns the Deo market with AXE and Rexona.There was a brand OldSpice which was synonymous with after shave in India ( what happened to that brand will be dealt with in the coming blogs) The hair grooming market is dominated by Brylcreem from Sara Lee TTK. Set Wet is trying to compete head on with Brylcream which has a market share of 75% in the hair cream market.

Paras wants to have a brand in the male grooming segment and made a perfect start with Set Wet which has also been extended to perfumes. The perfume market is valued at about Rs1800 crore dominated by foreign brands at the upper end of the market.

Perfumes and deos were products that were not popular in India mainly because of cultural factors. We are not much bothered about the odour and bad odour was never considered as a taboo until HLL came and taught us that smelling bad is not good. The deo market saw a jump from 0 to 72 crores in just 24 months.

The void in the Indian perfume market gives tremendous opportunity for a product like Set Wet.The campaigns of Set Wet have an international look since we Indians consider any thing PHOREN as the best. Positioned as a Cool and naughty brand, Set Wet has a lot of potential.

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Dettol : 100% protection, Is the brand protected?

Brand :Dettol
Company :Reckitt and Benckiser
Agency: JWT

The brand has been well known for years. Dettol is Rs 300 crore brand of Reckitt and Benckiser formerly Reckitt and Coleman. Dettol is a 70 year old brand . Launched in 1936 as an antiseptic lotion, the brand became a generic name for antiseptic lotion similar to Xerox in Photocopiers.From its launch to 1980's the brand had a dream run with virtually no competitors. Having no competition is a problem, the growth will be stagnant.

During 1980's Dettol found that the sales are remaining stagnant, the reason being that the brand has its presence in most of the households but are seldom used . Hence the repeat purchases are not there.

Dettol had to expand the usage beyond cuts and bruises. Hence Reckitt and Coleman unleashed a campaign aiming to expand the usage of the brand to an all purpose antiseptic that can be used for shaving,rinsing, and as a general disinfectant.
Dettol have always been positioned as a 100% germ fighter with germ fighting and protection as the core value.
Since the antiseptic lotion market was stagnant Reckitt wanted to leverage the brand to other categories . Dettol saw over these years plenty of brand extentions. The first launch was the soap in 1990's. The initial launch was unsuccessful because the brand moved from core value of protection to love and care. Since the brand faltered in its positioning, failure was imminent.
The soap was again relaunched with positioning as " 100 % protection" and now have a reasonable market share of 12% in the premium category.

The next extention was in the form of liquid soap.The liquid soap category is only 12 crore worth but the hand wash category is expected to grow to 100 crore.
The brand also tried to extend to talc, band aid, and shaving gel but failed miserably in those categories.
Even as the brand is extending, Reckitt failed to strengthen the mother brand and faced competition in that category from Savlon.

Now Dettol is trying to make a foothold in the soap market with the launch of Dettol with moisturizer and glycerin variants. It has also launched a body wash recently.

This brand is a classic case for brand extention failures.We can see a brand struggling to find its place in the market. Some time success can be very disturbing. Xerox wanted to extend to computers but failed miserably. Similarly Dettol wants to do some thing with the brand because it was successful . Now after all these failures, still Dettol is trying with variants forgetting the core brand. I am not saying that you should not extend the brand, But don't do it at the expense of the mother brand . When an antiseptic brand tries to extend to a segment which is essentially cosmetic, it cannot compete with the major players on the cosmetic platform , what at best can happen is that the brand can exist as a niche brand extending its core value and creating a niche .

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Johnson's baby soap: A trusted brand

Brand: Johnson's Baby soap

Company : Johnson & Johnson

Agency : Lowe

J&J is the market leader in the Rs200 crore Indian Baby Care industry. J&J India, known better for its baby soap is a part of the global health care conglomerate was established in India in 1947. in 1948 J&J launched the first baby powder in India. J&J 's parent company was established in 1886 in New Brunswick in Newjersy USA.

J&J has an impeccable tradition of social responsibility and brand building. The Tylenol case and Johnson's credo is a case study for the Ethics course in MBA programs.

In India, J&J has been the undisputable market leader in the baby care market with its soap, lotion and shampoos having virtually no competitors. The reason: No Indian brands were able to get the trust of the Mothers.Wipro tired its hand with the Wipro baby soft but could not make a significant impact on J&J's market share.

J&J was never complacent about the brand. Although it commanded superior or should I say it owns the entire category of baby care with share of more than 75%, J&J nurtures the brand with careful campaigns. The campaigns are touchy and reinforce the positioning of the brand as a premium baby soap on base of Mother-child relationship. The famous campaigns " papa ko kya malum" emphasis the fact that J&J knows that mothers decides ( know better ) about what is good for the baby.

J&J also have brought out many variants of the soap with different ingredients and scents. The recent Baby Soap with rich milk is an example. The brand is supported with smart advertising . The term "Johnson Baby" is used among the public to denote chubby looking babies -that is the power of this brand

Recently J&J have tried to extend its market not only to the baby but to small kids also. The recent campaign " skin same to same" is an attempt to expand the target market. The reason being since the baby care market is dominated by one player, the market is remaining stagnant. Hence to grow J&J needed to expand the market. So the positioning for this market will be " Skin soft as a baby skin". This brand shows the power of good positioning. Owning the " Mother-child relationship" is the best thing that has happened to this brand.

Not contet with the baby and kids, J&J is now trying to woo mothers to using the baby soap. To what extent this is going to succeed is another issue altogether. As long as J&J do not tamper with the successful "mother-child" relationship platform, any experiments is welcome. Hope Lowe will not bring a Father to the picture or ask Shah Rukh to endorse the baby soap.

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Lifebuoy: Thandurusti hain vaham

Brand : Lifebuoy
Company ; HLL
Agency : Lowe


This is a brand that was launched in 1895. Well that is pretty old isn't it? Looking at the life of Lifebuoy is interesting for a marketing person.The brand has reinvented itself and that too successfully.

The brand was initially positioned in the health and value platform. Targeted at the male with a unique jingle " thandurusti ki raksha kartha hai lifebuoy, lifebuoy hai jahan thandurusti hai vaham". The campaigns showed footballer players and athletes using the soap and the jingle followed made it a soap for the male. The soap was brick red and carbolic ingredient with a unique smell (chryselic perfume) that distinguished itself from other feminine brands and making it the largest selling soap brand in the world

In the year 2002 the company changed the positioning and I would say a historic decision. The brand was no longer a masculine brand. The brand was repositioned as a family brand.The brand was no more carbolic, the perfume changed and new ingredient Active B which eliminate harmful germs was introduced. The campaign was " a pretty girl who was teased for having a pimple then after using Lifebuoy Gold, retorts I don't care" was an instant hit among the public. The company maintained the health platform but targeted at the family so that the brand usage goes up. It was a risk that no marketer will take for a brand that was there for 100 years. HLL have to thank god for surviving that repositioning.

2004 also saw another repositioning for the brand. The target was the "discerning housewife" and the positioning was " health protection for family and me".
The new campaign by Lowe was right on target and still does not dilute the age old positioning of Health and freedom from germs.

The brand personality also changed from health to warmer , versatile and socially responsible. Hll have also given this brand a rural thrust through its CSR initiative " Lifebuoy Swasth chetana". UNICEF under its health initiative have found that the habit of using soaps to wash hands can reduce the chance of diarrhea among the kids dramatically. UNICEF needed 150256 soaps and HLL agreed to supply it. Now 70mn families and 18000 villages are covered under this initiative.

This is a unique brand that have survived the test of time and "ideas of marketing professionals". Still when I see lifebuoy, that jingle keeps singing in my mind
" Thandurusti ki raksha kartha hai Lifebuoy,
Lifebuoy hai jaham
Thandursty hai vaham
Lifebuoy........."

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Pepsodent : Dishum Dishum

Brand : Pepsodent
Company : HLL
Agency " Lowe

Pepsodent was launched in 1993 by Hll to capture the market from Colgate. Launched in the platform of Germ fighting property, Pepsodent now have a marketshare of 17% in the Rs2200 crore oral care market.

Pepsodent have experimented with its positioning althrough its life. Initially Pepsodent was launched in the highly successful "long lasting protection for hours after brushing" platform. In 1999-2000 Pepsodent tried to fight the market leader Colgate by shifting to Benefits of germ fighting rather than Process of germ fighting. But the positioning failed and Pepsodent had to come back to the old positioning by 2001.

Pepsodent included the germ indicator to its pack in 2002 followed by an innovative Dental Insurance campaign which reinforced the germ fighting position.

HLL was trying hard to break the fort of Colgate which was holding a massive 45- 50% market share in the oral care market.Although Pepsodent and Close Up had together around 32% of the market , it was not enough. Then came the regional brands like Ajanta and Babool which really made a dent in the market share of the leaders.

Hll struck back with the famous Dishum dishum campaign ( that won many accolades for the agency). The insight for this campaign was that Mothers were really worried about the eating habits of their kids. From that insight came the Big Idea " let Pepsodent fight germs for You". The campaign and the smart pricing virtually killed the regional brands in the oral care market.

Pepsodent knew that they should expand the total market of tooth paste and decided to increase the market by increasing the usage of the product. Thus came the Bhoot campaign that is currently on air.
Pepsodent aims to teach the kids to brush at night ( with Pepsodent ofcourse) .Research shows that brushing teeth at night can reduce chances of tooth decay by 30%.
If HLL to be believed, 12 lakhs kids are brushing teeth at night now and mothers are happy

Pepsodent is a brand that has been carefully crafted although it struggled to find its soul, now the brand is all set to take off.

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Liril : Bring back the Liril girl

Brand : Liril

Company : HLL

Agency : Lowe

If you are looking for a case of an iconic Brand that is going to be killed by poor marketing strategy , look no further, here is Liril for you.

Launched in 1975, the year I was born, this is a brand that built a segment or should I say category for it self in the Indian market. The brand is also the testimony to the genius of India's Ad man Alyque Padamsee. This is what he says about the Liril Brand

The name Liril had been registered by Hindustan Lever from a list sent to them by Unilever in London. Levers were very keen that the soap have striations, wiggly stripes of different colours running across the tablet. I recommended the tablet be blue - because waterfall is blue with white striations. Hindustan Lever was very excited and produced 1,000 tablets for testing.
At this point Derk Wooller, the Marketing Controller of Hindustan Lever's soaps division, stepped in and suggested we add the freshness of lime to our story. He felt that though the waterfall had tremendous emotional appeal, Liril needed a rational ingredient to clinch the deal. I was not averse to this but suggested that we do an `As marketed' test: Blue Liril versus Green Liril with limes. I was wrong and Wooller was right. The rest is history."
Alyque Padamsee in his book A Double Life.

The brand was a run away success and the Liril girl became the talk of the town. The brand has

beenconsistentt with its communication and the effective use of brand imagery. Further on brand imagery can be found in this article , visit http://www.blonnet.com/catalyst/2004/09/23/stories/2004092300100200.htm

Liril was positioned on the freshness platform right from its birth. The girl and the waterfall with the unique jingle ensured that the freshness is experienced by the audience. Liril can be called as an experiential brand and the communication perfectly supported that.

Liril did not change its positioning for 25 years although the models changed, the brand communication was consistent. Then some nut in the company or the agency thought that they should change the communication that worked so effectively. The rest as I say it " Liril became history".

Liril has changed the imagery and the jingle in the name of freshness .The new jingle or the ad never had that freshness. That is why Liril had to change the Ads twice with in a span of five years. Mind you Liril never changed its imagery or the Jingle for 25 years...

Reports say that Liril had to change because of its stagnant marketshare. I think there are reasons for declining market share which can be that the brand failed to understand the changing consumer expectations. There was a flurry of brand launches during the past 10 years and Liril was sleeping all the time " may be resting on the laurels" . It should have hold on its positioning of ' freshness " not by changing its communication but by communicating more, developing variants, bringing in flanking brands or variants and thus owning the whole segment for itself.

But it never happened , Liril tried to introduce the Icy mint variant very late and that too with a different jingle and imagery. We knew that the Old Liril had died. HLL could have used the same communication strategy . Then came the horrible experiment of Orange Liril with a stupid Jingle OOFYUMMA.... excuse me what the hell is that?

The product failed. Then came the new campaign involving a couple and a new jingle " La-ira -ela", the ad was good but where is liril ?

Like Onida , Liril has to come back with the old imagery and old jingle that made liril what it Is ( or WAS?) [ It is a prediction].

When it does that consumers will take the brand to their heart .

Laaaaa lalalala laaa ...................

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Clinic All Clear : Clear about what it does.

Brand: Clinic All Clear

Agency : Lowe

Baseline: No dandruff No hairfall

Indian Shampoo market is estimated to be worth Rs1200 crore and is hotting up like anything.

This market has long been HLL fort and with a market share of around 55-60%, HLL was the king. The major brands being Clinic Plus - Positioned as family health brand

Clinic All clear -positioned as anti-dandruff

Sunsilk-- positioned as conditioner shampoo.

With P&G getting aggressive in the Indian FMCG market which is estimated to be around Rs 50000 crore with aggressive product launches and price wars, we are now seeing marketing in practice.

Globally P&G has been the market leader in the haircare segment. In India it was not able to replicate its marketing success. Having a share of only 15-20 %, P&G is now concentrating on building the market share and HLL is feeling the heat.

Hll has been working on the best selling Clinic Plus brand with lot of noise in the media. From Shah Rukh to Shahid, the brand was promoted by film stars. Hll also gave a regional touch by roping in Madhavan for the south as its brand ambassador.

But in the Anti dandruff segment, P&G 's Head & Shoulders was the leader with a market share of 35-36% followed by the brands of HLL. HLL having sensed that more growth is in the Anti-dandruff market has launched Clinic All Clear with a variant "Hairfall Defense" with a new packaging and positioned on twin benefit of Less hairfall and no dandruff.

HLL also roped in Bipasha and John Abraham to endorse the brand with the communication executed with perfection by Lowe

The communication was followed with a 360 degree brand building exercise with presence in the Web, contest in association with Contests2win.com and events featuring brand ambassadors. Hll has also relaunched a beautiful site for the brand www.clinicallclear.com which was designed to catch the young with lot of games and forums.

HLL has put their marketing power behind the brand and expects it to deliver and I feel that it will.

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Colgate Dental Cream : ye hai hamari suraksha chakra

Brand : Colgate Dental Cream

Agency : Rediffusion DYR



Colgate has been ruling the Rs 2200 crore oral care segment for long with a market share of over 50%.

The flagship brand of this multinational giant is The Colgare Dental cream which alone has a market share of 35%.
The toothpaste segment can be divided in to three segments : white, Gel and herbal based on the product characteristic.

Colgate had enjoyed higher market share all through the years despite stiff competition from the likes of HLL and a host of regional brands. But the gaint shed its lethargy and stood up, fought the war and won.

When Colgate was enjoying its leadership position in the market, HLL successfully entered the market with a googly. It created a new segment with Close- up gel. While using Pepsodent to fight the Colgate Dental Cream (CDC), it created a market for itself with the gel that came in funky colours and excellent advertising.
Every marketer has then signed Colgate off saying that it cannot fight with the marketing giant HLL.
But colgate struck back with the launch of Colgate fresh energy gel and the famous campaign " TALK TO ME" starring the charming VJ Purab that stole the gel category from HLL .

Close up never recovered from that blow.

Then the multinational faced the onslaught of regional brands like Ajanta , babool that gave these guys a run for their money by selling toothpaste for ridiculously low price .These regional brands quickly gained market share from these MNC,s and a lot was written about the rise of regional brands.

Colgate and HLL responded to this threat by coming out with low priced flanking brands. Colgate launched low priced Cibaca to counter the regional brand while HLL had Aim to counter it.
The current figures show that the regional brands are finding it difficult to sustain the market share.

Colgate' s flagship brand CDC had consistantly positioned itself in the germ fighting platform. It had the famous " suraksha chakra " platform from where it had built its brand to this level.

All marketers know that it takes lot of smart thinking to keep the brand alive in a market. So Colgate launched many variants to ward off threats from the niche players and adapt to the changing tastesof the market. For example, it launched the herbal toothpaste when every one talked about the efficacy of herbs. The came the advanced whitening formula to fight the threat from Pepsodent whitening variant

The latest addition is the Colgate with power of active salt. The brand is developed after a careful study on the customers: the company says. Colgate undertook a study of a "day in the life of a customer" that gave lot of inputs about the customer's trigger and touch points.

As of now it is great going for the brand

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